TIMELESS vendors can deliver worldwide. Our freight partners are UPS, DHL, FedEx and Postal service. The average delivery time within Europe is 3-5 business days. For shipping destinations outside Europe, such asUS, North America and Asia, the delivery time is 5-10 business days, however, delivery times may be faster with DHL depending on the delivery destination.

Invoices for orders delivered by couriers are available to both download and print online from the customer’s individual account area. Once such information has been issued, no changes can be generated.

All our vendors offer a worldwide shipping fee starting from 15€/17$ for each individual warehouse order, no matter the dimensions or weight of the package. For stocklot orders that might include an additional discount, a member of our customer services team will contact the customer to discuss shipment details and delivery time.

Shipping fees per warehouse location:

Warehouse Locations	Europe Economy 3 Days	Europe Express 1-2 Days	Worldwide Economy 5-7 Business Days	Worldwide Express 2-4 Days	UK Economy 5-7 Business days.	UK Express 5-7 Business days
Sweden	15€/17$	20€/23$	15€/17$	30€/35$	15€/17$	30€/35$
Italy	15€/17$	20€/23$	30€/35$	30€/25$	30€/35$	30€/35$
Germany	15€/17$	20€/23$	30€/35$	30€/35$	30€/35$	30€/35$
USA Minessota	15€/17$	20€/23$	15€/17$	30€/35$	20€/17$	30€/35f$
USA Florida	25€/30$		35€/42$		25€/30$

    

Lost or damaged packages are insured a maximum amount of 30€ unless agreed upon differently from the buyer and added as a note when making a purchase. 

In the case of orders with payments in advance other than bank transfer and where TIMELESS has report of anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to Kamela@timelessluxury.shop or chat directly on the store with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the email, TIMELESS support team will contact the customer within 2 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfillment of orders. For an unclaimed package that is returned to the vendor, the buyer will need to cover a fixed fee of 45€/55$, which will be invoiced for or deducted from the refund

Returns due to wrong shipping information provided such as name or address will be covered by the buyer with a fixed fee of 45€/55$.

Customs operations are handled by TIMELESS together with the selected freight provider customs agency for shipments outside the EU all additional customs charges will be covered by the buyer.