Payments

We use a third-party payment provider to process your Orders and purchases, and your use of the third-party payment provider’s service may be subject to such provider’s additional terms.

The validity of such a payment method will be stringently checked by the provider during the order process, with an email being sent to the customer indicating the results. 

Should the provider or institution issuing the credit card refuse payment for any reason, TIMELESS will not be held responsible for any delay or non-delivery of items.

TIMELESS reserves the right to automatically cancel any order in the absence of relevant information needed to complete a transaction.

Information from the buyer’s credit card or financial information will at no time be known by TIMELESS. Such information is transmitted through a secure and safe connection to an online portal for the bank or finance company provided by the customer. Therefore, TIMELESS will not be held responsible for any fraudulent or illegal use of credit cards which may potentially occur during the transaction of a purchase. Should PayPal be used as a method of payment, customers will be directed immediately to the PayPal login page in order to complete their order.

When using PayPal, the amount of the purchase is charged to your PayPal account at the time of order. In the case of a cancellation by the customer or non-acceptance by TIMELESS, the amount will be refunded to the Customer’s individual PayPal account. TIMELESS will in no event be liable for any damages, direct or indirect, as a result of any delays in releasing the amount committed by PayPal. For each transaction made with the PayPal account, the customer will receive (by email) confirmation from PayPal directly. TIMELESS reserves the right to cancel and/or suspend the order if PayPal sends an e-mail message showing errors and/or irregularities in the payment. In such an instance, TIMELESS reserves the right to attain additional information from the customer, as well as the sending of documents to prove the ownership of credit cards. TIMELESS also reserves the right not to accept the order without any right for the Customer to claim damages.

Should the customer cancel an order reserved with payment by credit card, bank transfer, or PayPal, TIMELESS will reimburse through the same chosen method of payment made by the Customer, with requests for other methodologies not being permitted under any circumstances.

Customer data is processed in a manner that prevents third parties from coming into contact with them. To increase security further, customers should strive to use an internet provider such as Internet Explorer, Google Chrome, Mozilla or Safari. Until the time in which customers confirm any order, the data surrounding credit card details will reside exclusively on the customer’s computer or device.

You will also notice that the URL at the top of the browser begins with 'https:' instead of the normal 'http:' which means that you are in secure mode.